• Helpdesk

    Support

    Support

    Please contact our Helpdesk if you experience a problem with a system.

    Please contact our Helpdesk if you experience a problem with a system.

  • E-mail

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Phone

    +27 87 379 5610

  • Web

    http://support.enerweb.co.za

    Information Required

    • Name and/or user ID;
    • Contact number(s);
    • E-mail address;
    • Company and division;
    • Product/system name;
    • Complete description of the problem.

    To ensure we provide you with the best possible service, we'll record your personal details, e.g. e-mail and contact numbers, during your first call.

    Operating Hours

    Office Hours

    • Monday to Friday 08:00 to 17:00
      (excluding public holidays)

    After Hours

    • Monday to Friday 17:01 to 07:59
    • From Friday 17:01 to Monday 07:59
    • Public holidays

    Escalation Procedure

    • Call the ESA Helpdesk to escalate the priority of the ticket; OR
    • For issues that require management’s attention, please contact +27 87 379 5600.
    • If voicemail is reached, please provide your name and/or user ID, contact number(s) and ticket number. We'll contact you as soon as possible.