Support
Log a Ticket
- Please call the Enerweb Helpdesk if you experience a problem with a system. Alternatively, go to http://support.enerweb.co.za or e-mail your support request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
- The Helpdesk Operator will create a ticket, which will be assigned to a relevant support person.
- Please obtain your ticket reference number.
Information Required
Please provide the following information:
- Name and/or user ID;
- Contact number(s);
- E-mail address;
- Company and division;
- Product/system name;
- Complete description of the problem.
To ensure we provide you with the best possible service, we will record your personal details, e.g. e-mail and contact numbers, during your first call.
Operating Hours
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Office hours
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After hours
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Escalation Procedure
- Call the Enerweb Helpdesk to escalate the priority of the ticket; OR
- For issues that require management’s attention, please contact 087 803 3900.
If voicemail is reached, please provide us with the following:
- Your name and/or user ID;
- Contact number(s);
- Ticket number.
We will contact you as soon as possible.


Support