Log a Ticket
- Please call Enerweb Helpdesk if you experience a problem with a system.
- The Helpdesk Operator will create a ticket, which will be assigned to a relevant support person to resolve the problem.
- Please obtain your ticket reference number.
Information Required
Please provide the following information:
- Name and/or user ID;
- Contact number(s);
- E-mail address;
- Company and division;
- Product/system name;
- Complete description of the problem.
To ensure we provide you with the best possible service, we will record your personal details, e.g. e-mail and contact numbers, during your first call.
Operating Hours
Office hours
- Monday to Friday 08:00 to 16:45 (excluding public holidays).
After hours
- Monday to Friday 16:46 to 07:59
- From Friday 16:46 to Monday 07:59
- Public Holidays.
Escalation Procedure
- Call Enerweb Helpdesk to escalate the priority of the ticket; OR
- For issues that require management’s attention, please contact Hema Khandoo on 011 800 5832 or 083 381 4040.
If voicemail is reached, please provide us with the following:
- Your name and/or user ID;
- Contact number(s);
- Ticket number.
We will contact you as soon as possible.
Priorities and Response Times









Support