Eskom DSM website

Support

Log a Ticket
  1. Please call Enerweb Helpdesk if you experience a problem with a system.
  2. The Helpdesk Operator will create a ticket, which will be assigned to a relevant support person to resolve the problem.
  3. Please obtain your ticket reference number.
Information Required

Please provide the following information:

  • Name and/or user ID;
  • Contact number(s);
  • E-mail address;
  • Company and division;
  • Product/system name;
  • Complete description of the problem.

To ensure we provide you with the best possible service, we will record your personal details, e.g. e-mail and contact numbers, during your first call.

Operating Hours

Office hours

  • Monday to Friday 08:00 to 16:45 (excluding public holidays).

After hours

  • Monday to Friday 16:46 to 07:59
  • From Friday 16:46 to Monday 07:59
  • Public Holidays.
Escalation Procedure
  • Call Enerweb Helpdesk to escalate the priority of the ticket; OR
  • For issues that require management’s attention, please contact Hema Khandoo on 011 800 5832 or 083 381 4040.

If voicemail is reached, please provide us with the following:

  • Your name and/or user ID;
  • Contact number(s);
  • Ticket number.

We will contact you as soon as possible.

Priorities and Response Times